Tuesday, February 11, 2014

J.Crew Online Cancellation Window: 60 Minutes or Less {not really}

"Thanks!" to Wendy (in this post), who shared the following :
Maybe someone else realized/posted this, and I missed it, but heads-up--if your item(s) is coming from a retail store, there is no longer a 60 minute window in which you can click to cancel your online order after it is placed. The phone representatives can't cancel it, either. Just a PSA for folks who have used that in the past when unsure about an order.
There is no way for customers to know beforehand if an item ordered online is being shipped from the warehouse or a brick & mortar store. (I only know when I get the shipping confirmation email and see that packages are being shipped from different places.)

I find it interesting that J.Crew's phone and online representatives are unable to cancel it either. Maybe customers can call during the cancellation window period and have the associates leave a note on the order if the item is "final sale"??? I am not sure, but maybe?

Also, I am not sure how well this new fulfillment system is working. I placed an order for an item the other day that was clearly coming from a store, and what do I get in my email inbox... a "sorry we don't have enough" email. I thought having the store as back up meant less of these types of emails.

In any case, it is something to consider when placing an order online with an item you are unsure about.

What are your thoughts on this? Did you find out this scenario when you tried canceling an item?